What to Do if Your IGNOU Fee Is Deducted but Not Credited: A Step-by-Step Guide
Introduction
Enrolling in courses at the Indira Gandhi National Open University (IGNOU) is an exciting opportunity for students across India. However, occasionally, students encounter issues where their fee payments are deducted but not credited to their IGNOU accounts. This can be a frustrating situation, but it’s essential to know how to handle it efficiently.
In this article, we will provide you with a step-by-step guide on what to do if your IGNOU fee is deducted but not credited.
1. Stay Calm and Verify the Deduction:
Before taking any action, make sure that the fee deduction has indeed occurred. Check your bank or credit card statement to confirm whether the payment to IGNOU has been deducted from your account. Sometimes, there can be delays or discrepancies in bank transactions.
2. Collect Transaction Details:
Once you’ve confirmed that the payment has been deducted, gather all the relevant transaction details. You will need the Control Number, your name, the programme you’ve opted for, your mobile number, and the amount paid. Having this information readily available will help streamline the resolution process.
3. Reach Out to IGNOU:
To address the issue of fee deduction without acknowledgement, you should contact the Centralised Student Registration Cell (CSRC) at IGNOU. You can do this by emailing them at [email protected] or by calling 011-29571301 or 011-29571528. When contacting them, provide all the transaction details you’ve collected.
4. Escalate Your Grievance (If Necessary):
If you do not receive a timely response or resolution from the CSRC, don’t lose hope. IGNOU has a grievance redressal system in place. You can escalate your issue by submitting a grievance on their official website at http://igram.ignou.ac.in/. Make sure to provide all the necessary details and explain your situation clearly in the grievance form.
5. Follow Up:
After reporting your issue to IGNOU, be patient but persistent in following up. Keep a record of all your communication with them, including emails and phone calls. This will help in case you need to provide further evidence of the issue.
6. Be Prepared for Resolutions:
IGNOU takes student concerns seriously and aims to provide a resolution promptly. Be prepared for various outcomes, including a refund of the deducted fee or proper crediting of the payment to your IGNOU account. Stay in contact with IGNOU until the issue is resolved to your satisfaction.
Conclusion
Encountering a situation where your IGNOU fee is deducted but not credited can be frustrating, but it’s essential to follow the right steps to resolve the issue. By staying calm, gathering transaction details, and reaching out to IGNOU through the CSRC and their grievance redressal system, you increase your chances of getting a quick and satisfactory resolution. Remember that IGNOU is committed to providing quality education and support to its students, so don’t hesitate to seek help when needed.
